When clients choose between commercial cleaning services, they usually make the choice based on affordability, reliability, and services offered. This means that when contracts expire, clients may change commercial cleaning service providers for the same reasons. If they’re even a little dissatisfied with the services or the cost or some other aspect of the experience, they may start looking into other options. One way to ensure that your clients stick with your service is to watch out for the four biggest issues that cause people to switch services.
Service providers and clients need to communicate regularly. This way you will make sure that you are meeting the needs and expectations of your clients. When there is an issue, you need to get back to the client within 48 hours of them contacting you. If you know of an issue, but the client doesn’t reach out to you, you should still touch base with them to make sure that everything is okay. Open and clear communication is the best way to make sure that your clients are happy and satisfied and keep being your clients.
For many businesses, the cleaning services are delivered after hours. This means that the cleaning crew is responsible for securing the store or office when they leave. If your employees often forget to lock up or set the alarm, you will lose your client’s trust and eventually their business. If you have high employee turnover, they may be uncomfortable that so many people know their codes, and choose another provider.
Another reason that people switch service providers is that the quality of the service, which usually starts off great, diminishes over time. Great quality service should be the rule, not the exception. While everyone has off days, there is no excuse for consistently failing to deliver the level of service that you advertised and offered.
Your employees should be professional and knowledgeable in all that they do. This means that they should know how to properly use the tools and materials provided. They should also be able to deal with any issues as they arise, from unusual stains to specialty floors. They also should not bring their personal problems to your client’s business. Overall, you can achieve this by thoroughly vetting your hires and providing periodic training so that you know your workforce is always ready to deliver superior service.
Cleaning Tips and Services from A 360 Cleaning
A 360 Cleaning has provided Maryland with top-notch professional cleaning and janitorial services for over 12 years. We don’t cut corners and ensure that every customer is satisfied with their cleaning. Whether you need a glitter spill cleaned up or an entire office building, we are happy to help! We currently serve the following areas: Baltimore, Annapolis, Glen Burnie, Severna Park. To explore how we can help keep your windows clean all year long, give us a call at 410-852-5800 or visit us online. For more cleaning tips, follow us on Facebook, Pinterest, Twitter, and LinkedIn.